Privacy Policy

1. Introduction

Welcome to MyHealer ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you provide when registering or listing your business.
• Profile Information: Professional details, photos, qualifications, and service descriptions submitted by practitioners.
• Usage Data: Information about how you interact with our platform, including pages visited, search queries, and clicks.
• Payment Information: Billing details processed securely through our payment provider (Stripe). We do not store your full card details.
• Communications: Messages you send us via contact forms or email.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and listings
• Process payments and manage subscriptions
• Improve and personalise your experience on our platform
• Communicate with you about your account, listings, or updates
• Respond to enquiries and provide customer support
• Monitor and analyse usage trends to improve our services
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our platform (e.g. payment processors, hosting providers, analytics tools).
• Public Listings: Information you include in your practitioner or business listing is publicly visible on the platform.
• Legal Requirements: When required by law, regulation, or a valid legal process.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience, analyse site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings. Disabling cookies may affect some functionality of our platform.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your data at any time by contacting us, subject to any legal obligations we may have to retain certain records.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Data portability

To exercise any of these rights, please contact us at info@myhealer.co.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: